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Starters vs. Finishers

In my last blog I talked about customer service oriented support people vs. just being a good technician.  Today I’m talking about another sometimes overlooked metric when determining how to hire and evaluate employees.  Getting a project off the ground can be...

Customer Service vs Technicians

While working in technical professions its easy to seek out the best technicians we can find, understanding that they will have the specialized skills to fix problems.  Especially now, with so many technical people vying for jobs, picking the cream of the technical...