Fulfillment Policy

 

Effective Date: 6-15-2024

At Bill Dippel Strengths Coaching we are committed to providing an efficient and secure shopping experience. This Fulfillment Policy outlines the steps we take when accepting credit card payments and processing orders on our website.

  1. Payment Methods

We accept the following credit card payment methods for online transactions:

  • Visa
  • MasterCard
  • American Express
  • Discover

In addition to credit cards, we may also accept other forms of payment such as PayPal, debit cards, or digital wallets, depending on the options available at checkout.

  1. Payment Authorization

When you place an order on our website, we securely process your payment through our payment gateway. Your credit card will only be charged after:

  • The order has been successfully processed.
  • We verify that the payment information is correct, and the transaction is authorized.

Please note that we may require additional information (such as billing address verification) to confirm your payment and prevent fraud.

  1. Order Processing
  • Processing Time: Orders are typically processed within [1-3] business days from the time the payment is successfully authorized. You will receive an order confirmation email once your order is placed, and a shipment notification when it is dispatched.
  • Availability: If an item is out of stock or unavailable, we will notify you by email with the option to either cancel the item or choose an alternative. You will only be charged for items that are shipped.
  1. Shipping and Delivery
  • Shipping Time: The time required to ship your order depends on the delivery method selected at checkout and your location. Typically, domestic orders will arrive within 3 to 5 business days, and international orders may take longer.
  • Shipping Costs: Shipping fees are calculated based on your delivery address and selected shipping method. Shipping costs will be clearly displayed at checkout before you finalize your order.
  • Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your order’s progress.
  1. Order Changes and Cancellations

Once an order is placed and the payment is authorized, we aim to process it as quickly as possible. If you need to make any changes to your order (such as updating your shipping address or canceling items), please contact us at anne@billdippel.com as soon as possible. We cannot guarantee changes can be made after the order has been processed.

  1. Returns and Refunds

We want you to be satisfied with your purchase. If for any reason you are not happy with your order, you can request a return or exchange within 30 days of receiving the product. Refunds will be processed to the original payment method, including credit card refunds, once the return is received and inspected. 

  1. Fraud Prevention

We take the security of your personal information seriously. All credit card transactions are processed through secure encryption technology. To help protect both our customers and our business from fraudulent activities, we monitor all transactions for unusual or suspicious activity. We reserve the right to cancel any orders that appear to be fraudulent.

  1. Contact Us

If you have any questions or concerns about our Fulfillment Policy or need assistance with your order, please feel free to reach out to our customer support team:

  • Email: Anne@billdippel.com
  • Phone: 775-690-8531

Thank you for shopping with Bill Dippel Strengths Coaching

Feel free to adjust the policy to better match your business needs. Let me know if you need further customization!